A user reports they are unable to access a file on a mapped network drive. A technician discovers the server where the file is located did not come back online after last night’s power outage and manually powers the server back online. The technician then verifies the user can connect to their file. Which of the following troubleshooting steps should the technician do NEXT?
A. Escalate by following change procedures
B. Establish a plan of action to resolve the problem
C. Document findings, actions, and outcomes
D. Question the user
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