A technician in a call center is on a particularly frustrating repair call. Which of the following BEST represents what the technician should do during the call?
A. Insist the customer call back later
B. Ensure the customer takes a satisfaction survey
C. Document all relevant facts regarding the call
D. Escalate the call to the next tier of support
CompTIA A+ 220-1102 (Core 1) ExamFULL Printable PDF and Software. VALID exam to help you PASS. |
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