After a Windows update operation, a user reports a Windows 8.1 PC with specialized software is experiencing system lockups. The user states the lockups seem to be random, happening regardless of whether the software is running. The lockups also occur while there are no programs running. Which of the following should the technician do FIRST?
A. Replace the PC’s RAM with known good replacement modules
B. Roll back to a previous restore point using System Restore
C. Completely uninstall and reinstall any specialized software.
D. Examine the PC’s main system board for distended capacitors.
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