A technician receives an end user’s computer that displays erratic behavior upon startup. When the technician starts the computer, performance is reduced. A window appears on the screen stating a purchase must be made to disinfect the computer. The technician quarantines the computer and disables System Restore.
Which of the following should the technician do NEXT?
A. Roll back the NIC driver
B. Update and install anti-malware software
C. Configure and enable the email spam filters
D. Verify the security certificate is valid
E. Perform a full system backup
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