An organization has outsourced its help desk. Which of the following indicators would be the best to include in the SLA?
A. Overall number of users supported
B. Percentage of incidents solved in the first call
C. Number of incidents reported to the help desk
D. Number of agents answering the phones
How To Pass CISA Exam?Isaca CISA PDF dumps.High quality CISA PDF and software. VALID exam to help you pass. |
 |
|
Download Printable PDF. VALID exam to help you PASS. |
|