Ann, a user, is experiencing issues trying to decrypt email on a new mobile device. She is unable to access internal resources, but she can get to the Internet while connected to the WLAN. Ann can also decrypt email while using a desktop computer. A technician notices she has several authentication errors when connecting to the WLAN.
Which of the following is MOST likely causing the wireless issues?
A. There is an incorrect certificate on the mobile device.
B. There is no wireless connectivity.
C. Ann is using an incorrect password.
D. The email application is not working correctly.
E. Ann’s user account is disabled.
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