Ann, an employee, has been trying to use a company-issued mobile device to access an internal fileshare while traveling abroad. She restarted the device due to a mobile OS update, but she is now unable to access company information.
Ann calls the help desk for assistance, and a technician verifies she can make calls and access websites. Which of the following should the technician suggest NEXT to try to fix the issue?
A. Navigate to the VPN profile in the device settings, delete the pre-shared key, and restart the device
B. Instruct Ann to open the company’s MDM application to ensure proper functionality
C. Navigate to the corporate intranet page and use hyperlinks to access the fileshare
D. Instruct Ann to disable TLS 1.0 in the device settings
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