You are the Office 365 administrator for a company.
You encounter a problem in your tenant. You launch the Microsoft 365 admin center and select Create a new service request.
You need to get help resolving your problem through the admin center.
Which three actions can you perform from the admin center? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Receive a Microsoft technical support phone number to speak with a Microsoft support technician.
B. Request a Microsoft service technician to contact you by using email.
C. Use the query text box to type information about your problem and receive links to help documentation.
D. Schedule a time for a Microsoft service technician to call you.
E. Chat with a live Microsoft service engineer.
https://docs.microsoft.com/en-us/microsoft-365/admin/contact-support-for-business-products?view=o365-worldwide
When contacting support, you provide a callback number and an email address. You also have the option to get called by phone within 15 minutes or to schedule a callback for a specific date (within the next 5 days) and time. You do not receive a phone number through the admin center to call someone and there is no chat feature. B,C,D
It is B, C & D
Beside the query text box you have 3 preferred contact options with a MS engineer:
1) Phone (Response within 15 min)
2) Email (Response within 1 hour)
3) Schedule a call back
ACE – https://www.howtogeek.com/409633/how-to-contact-microsoft-o365-support/#:~:text=Log%20a%20ticket%20from%20your,then%20click%20%E2%80%9CContact%20support.%E2%80%9D
You can not schedule the call with the technician, you will be advised about expected waiting time for technician call or email, So may be more accurate option will be A, B, C