Refer to the exhibit. In this Cisco Unified Contact Center Enteprise system design: All calls come into the US Data Center for treatment or queuing in a local Cisco Unified IP IVRAgents are located in a call center in the…
Refer to the exhibit. In a Cisco Unified Contact Center Enterprise call flow, the Cisco Unified IP IVR application is used to queue calls during business hours, or plays thesystem generated “goodbye” prompt. In testing this call flow, all callers…
To use the Cisco Unified ICM dumplog utility to gather the Call Router’s MDS log from Monday, March 10, 2008, beginning at 9:30, and to ensure thatyou do not get binary data in the log, which command line syntax would…
Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, an agent is having trouble logging in to the system. In reviewing the CTI OS log file, the errormessage has been found in the log. What is the…
Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, the Cisco Unified ICM Script Editor provides a “Monitor Mode” that is useful in understanding how calls are being handled in real time. Given the screen capture, which…
In a Cisco Unified Contact Center Enterprise system, external callers being queued on the Cisco Unified IP IVR are reporting voice quality issues with the Cisco Unified IP IVR prompts as being “choppy.” Which two actions would be helpful in…
In addition to enabling tracing in the Cisco Unified IP IVR, what additional trace files would be helpful in troubleshooting calls that are being dropped in the Cisco Unified IP IVR for the Cisco Unified Contact Center Enterprise solution? (Choose…
Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the caller to opt out and leave a voice-mail message for an agent teamwhile in queue. The Cisco Unified IP IVR application “Scriptl .aef”…
Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number of different log files that are generated by different components and processes in the solution. Identify the specific process that generated the log file.…
In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the system; however, the agent is unable to log in to the system. The agent is using the same type of phone and…