Drag and drop the available Cisco Unified IP IVR on the left to its function on the right
Drag and drop the available Cisco Unified IP IVR on the left to its function on the right Select and Place:
Drag and drop the available Cisco Unified IP IVR on the left to its function on the right Select and Place:
Drag and drop the available Cisco Unified IP IVR on the left to its function on the right Select and Place:
Drag and drop the Cisco Unified ICM Support Utility on the left to its function on the right. Select and Place:
Drag and drop the Cisco Unified ICM Utility Tool on the left to its function on the right. Select and Place:
Drag and drop the Cisco Unified Communications Manager tool on the left to its function on the right. Select and Place:
In the Cisco Unified Contract Center Enterprise Solution, “Translation Route to VRU” node in the Cisco Unified ICM Script Editor has several options thatcan be used for intelligent routing. Drag and drop the option on the left to its function…
Common configuration elements occur across Cisco Contact Center Enterprise solution components. Drag and drop the Cisco Unified ICM configurationelements on the left to the matching Cisco Unified Communications Manager and IP IVR configuration elements on the right- Select and Place:
Choose the correct sequence of agent state events from Agent Login to Agent Logout in the Cisco Unified Contact Center Enterprise solution. A. login, not ready, ready, available, reserved, talking, hold, wrap up, logout B. login, ready, available, reserved, talking,…
In the Cisco Unified Contact Center Enterprise system, there are several key utilities and commands that can be used to verify the state of a logged inagent. Which two of these tools or lines of syntax should be used to…
Refer to the exhibit. In the distributed Cisco Unified Contact Center Enterprise design with multiple Cisco Unified Communications Manager clusters as shown in the exhibit, what is the impact if Agent 2551 transfers a call, routed to that agent by…