What is a financial implication of churn?
What is a financial implication of churn? A. loss of revenue B. increased production C. reduced product utilization D. contract expansion
820-605
Which key metrics measure this outcome?
Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome? A. increase in new subscribers or increase in end users B. number of incidents reported or number of compliance issues C. reduction in headcount or…
Which of these is included in a success plan?
Which of these is included in a success plan? A. confidential customer information B. customer business outcomes C. customer HR processes D. services cost
How should the Customer Success Manager address the one solution that has not been fully enabled?
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the…
Which two actions should the Customer Success Manager take throughout the quarter to support their customer?
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.) A. No action is necessary as long as the health index is green B. Observe the online image of the customer C.…
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
Which item should the Customer Success Manager focus on to enable the adoption of a software solution? A. KPI that will be improved by the new product solution B. current existing products that are being displaced by the solution C.…
Which list of components of a Customer Success Quarterly Success Review is common?
Which list of components of a Customer Success Quarterly Success Review is common? A. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter B. results from prior quarter, agreed actions completed, benchmarking…
Which step does the Customer Success Manager take next?
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next? A. Document the session, stakeholder interests, and metrics for leadership B.…
What are two barriers of adoption in an organization?
What are two barriers of adoption in an organization? (Choose two.) A. new product sales motion B. lack of knowledge on solution C. organizational announcements D. implementation issues E. hiring practices
Which reason to monitor your customer’s health is the most important?
From a Customer Success perspective, which reason to monitor your customer’s health is the most important? A. It provides the opportunity to address any changes in the customer’s experience or actions around the solution B. It allows the customer to…