A supervisor notices that some of the actions and status changes of technicians that work an 11 PM – 4 AM shift are being included in the next day’s daily extract file.
The supervisor must have those actions included in the previous days’ daily extract.
What must be configured to enable those actions to be included in the previous day’s daily extract?
A. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.
B. Set the BICS Settings on the Daily Extract screen to reflect the previous day.
C. Add the "Shift" property to the resource daily extract configuration.
D. Add the "Activity by Statuses" report to the Schedule Report menu item.
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