When a user calls in to report an issue, a technician submits a ticket on the user’s behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

When a user calls in to report an issue, a technician submits a ticket on the user’s behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
A. Have the user provide a callback phone number to be added to the ticket
B. Assign the ticket to the department’s power user
C. Register the ticket with a unique user identifier
D. Provide the user with a unique ticket number that can be referenced on subsequent calls.

CompTIA A+ 220-1102 (Core 1) Exam FULL Printable PDF and Software. VALID exam to help you PASS.