A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented.
Which of the following is the NEXT step the technician should take?
A. Shut down the infected computer and swap it with another computer
B. Investigate what the interface is and what triggered it to pop up
C. Proceed with initiating a full scan and removal of the viruses using the presented interface
D. Call the phone number displayed in the interface of the antivirus removal tool
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The answer is B if you used the presented interface, like it says in C then it’ll likely be infected with malware! The technician also did NOT recognize the interface, so why would you use it to “remove” the viruses? Investigate why it happened first 🙂
Dont think its C