A technician has spent hours trying to resolve a computer issue for the company’s Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?
A. Continue researching the issue
B. Repeat the iterative processes
C. Inform the CEO the repair will take a couple of weeks
D. Escalate the ticket
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D is the answer
Wrong answer, it’s D.