Please refer to the following information to answer the questions on the right. Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can…
Please refer to the following information to answer the questions on the right. Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can…
Please refer to the following information to answer the questions on the right. Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can…
Wendell explains that his iPhone X is dropping calls. Which of the following is an open question that would best help you further evaluate the issue with Wendell? A. How is the rest of your experience with the iPhone, aside…
From the following, select the best description of cosmetic condition that would be included in good case notes. A. Case is dented like it was dropped B. Badly dinged in addition to crack C. Significant dent in lower right corner…
You are in the process of isolating a customer issue and have ruled out an environmental or educational cause. You suspect the issue is with the device. If the issue is with the device software, which of the following are…
Leigh states that her MacBook Pro (Retina, 15-inch, Mid 2015) does not recognize the SD card she brought with her. You have her reproduce the issue and discover that she is properly inserting the card. However, it is not recognized…
In the systematic troubleshooting approach, which of the following statements is true about isolating an issue? A. Asking the customer to reproduce an issue can help determine if the issue is with the device. B. If an issue cannot be…
Please refer to the following information to answer the questions on the right. Rachel is starting a repair on a three-year-old MacBook Pro. After opening the device, she takes some time to visually inspect the top case assembly with battery.…
Please refer to the following information to answer the questions on the right. Rachel is starting a repair on a three-year-old MacBook Pro. After opening the device, she takes some time to visually inspect the top case assembly with battery.…