You should use open questions to do which of the following?
A. Obtain the customer’s warranty status.
B. Check for understanding.
C. Gather more information about an issue.
D. Greet the customer.
You should use open questions to do which of the following?
A. Obtain the customer’s warranty status.
B. Check for understanding.
C. Gather more information about an issue.
D. Greet the customer.