When evaluating an issue, which of the following is an empathetic and supportive closed question about updating software on an iOS device?
A. You do know you should always update your software, correct?
B. How to update your software is in the iPhone User’s guide, why didn’t you read it before using this phone?
C. I notice that your iPhone software is not up to date; would you like me to walk you through updating the software?
D. Updating your software is extremely easy, why haven’t you done so?
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