Joanna is not convinced that taking ESD precautions makes any difference in repair quality. She states, “If Apple was really serious about ESD precautions, they would not instruct customers to simply touch metal before replacing customerinstallable parts.”
Which of the following is the correct response to this statement?
A. Customers can complete these part replacements more quickly, reducing the chance of ESD damage.
B. Customers are more likely to understand ESD precautions than technicians are.
C. Customers replace far fewer parts than service technicians.
D. Customers are more careful because it is their own device.
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