Please refer to the following information to answer the questions on the right.
Lucille has issues with her Apple device and takes it to an Apple Service Provider where Baron, a technician, assists her. Without much knowledge about the technical aspects of her device, Lucille vaguely describes the issues to Baron.
Which two of the following behaviors will not help Baron understand Lucille’s issue? (Choose two.)
A. Remain silent until Lucille is done.
B. Try to prove that Lucille is wrong about the issue.
C. Reflect what Lucille says.
D. Immediately suggest a solution to Lucille.
E. Use appropriate body language to acknowledge Lucille’s issue.
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