When would a technician need to use a positive ‘no’ with a customer? (Choose three.)
A. The device is out of warranty.
B. The technician does not feel like helping the customer.
C. The customer wants to purchase a new device.
D. The customer is misinformed about service options.
E. The device is an obsolete device that we no longer service.
F. The device is eligible for repair.
G. Apple introduces new product.
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