Which command is used to examine detailed events processed by the call router with Cisco Unified Contact Center Enterprise? A. dumplog router B. viewlogs rtr C. dumplog rtr D. showlogs rtr
Which tool is available to expand the size of Cisco Unified ICM databases? A. Microsoft SQL Studio B. DBExpand C. database sizing utility D. ICMDBA
Which option lists what the Security Wizard configures with Cisco Unified Contact Center Enterprise? A. Windows Firewall, network isolation, and SQL hardening B. Windows Firewall, IPsec configuration, and gateway security C. network isolation, IPsec configuration, and Windows configuration D. VPN…
Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router? A. Diagnostic Framework Portico B. Script Editor C. RTTest D. Router Log Viewer
Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.) A. Play Media & Get Speech B. Get Speech & Menu C. Menu & Play Media D. Menu & Get Digits
Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true? A. Administrative scripts can run more than one time per second. B. Administrative scripts must be associated with a call type. C. Administrative scripts can…
In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits? A. which VXML gateway the call is placed in B. determines how many digits of the dialed number are significant C. external phone number CallerID…
Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.) A. Test your scripts to ensure that all routing logic…
Refer to the exhibit. In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose…
Refer to the exhibit. The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents? A. dial peer configured for survey DN B. dialed number configured for UCCE…