In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true? A. The system stops routing calls because it cannot function without a private network. B. The…
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window? A. Cisco Unified ICM call router and logger B. Cisco Unified ICM call router and…
You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best…
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true? A. 100 ms, 3 heartbeats B. 100 ms, 5 heartbeats C. 400 ms, 3 heartbeats D. 400…
Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components? A. dbagent B. opcs C. ccagent D. mds
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect? A. Cluster Manager B. System Application…