Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP? A. agent device, network VRU, ringtone, error B. ICM dialed number, network VRU, ring back, error C. agent device, CUCM VRU,…
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5? A. 500 B. 1000 C. 2000 D. 6000 E. 76,000
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin? A. A total of 100 sign-out reason codes and not ready reason codes. B. 50 sign-out reason codes and 50 not ready reason…
Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.) A. preconfigured domain name server and have set up forward and reverse DNS B. HTTPS redirect disabled C. Cisco Finesse HTTPS redirect enabled D. AWDB database…
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse? A. Add Not Ready reason code in Cisco Finesse (uncheck “Global?” check box), add…
Which three rules apply when configuring agent teams? (Choose three.) A. An agent can be a member of only one agent team. B. An agent can be a member of multiple agent teams. C. An agent team can have only…
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.) A. Time zone was changed. B. Secondary DNS was changed. C.…
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)? A. configure media routing peripheral gateway, dialer; install media routing peripheral…
Refer to the exhibit. This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.) A.…
Which two things can cause the “Send to VRU” to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.) A. No network VRU is configured for the routing client. B. VRU PIM just got out of…