You receive an email from a person who was referred to your organization by a third party.
You track the email and create a Lead for the prospect.
After a few emails exchanged between you and the prospect you realize that the service they want is not a service that your company offers How do you capture this information in Microsoft Dynamics 365?
A. Disqualify the Lead.
B. Close the Lead as Lost.
C. Untrack the emails exchanged with the prospect
D. Qualify the Lead. Close the Opportunity as Lost.
