Which of the following BEST describes a ‘Major Incident’?
A. An Incident that is so complex that the Service Desk takes longer than five times the normal time to log it
B. An Incident which requires a large number of people to resolve
C. An Incident which has a high impact on the business
D. An Incident that is so complex that it requires root cause analysis before any workaround can be found
How To Pass ITILFND-V4 Exam?FULL Printable PDF and Software. VALID exam to help you pass. |
 |
|
Download Printable PDF. VALID exam to help you PASS. |
|