Home » Exin » ITIL » Which stage of the Continuous Service Improvement (CSI) model stages is BEST described as ‘Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision?
Which stage of the Continuous Service Improvement (CSI) model stages is BEST described as ‘Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision?
A. Where are we now?
B. Where do we want to be?
C. How do we get there?
D. Did we get there?
Correct Answer: B
Explanation/Reference:
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