A user cannot connect to their home wireless network. Which of the following should a technician do FIRST?
A. Identify user changes to the computer
B. Establish a plan of action to resolve the problem
C. Establish a theory of probable cause
D. Verify full system functionality
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no its a. Since its a home pc the user would have access to addotionals becuase they have admin access(e.g. in a business they would not have admin rights). The user could have changed settings with out realizing what they do. So the best option would be for the Technician would Identify user changes. Then establish a plan o action.
right answer is C,
after Identify the problem, you should Establish a theory for the problem.
Agree. This question is total bullshit.