Which of the following would be the BEST question for the technician to ask the user to get further information?

A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?
A. "Can you get to the Internet?"
B. "What exactly does not work?"
C. "Does the PC turn on?"
D. "Are you able to sign on?"

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