You need to specify the number of support hours a customer will receive.
What should you create?
A. A service activity
B. A service level agreement (SLA)
C. An entitlement
D. A contract template
You need to specify the number of support hours a customer will receive.
What should you create?
A. A service activity
B. A service level agreement (SLA)
C. An entitlement
D. A contract template