Your company’s marketing team attends a conference and collects business cards of attendees who do not already use your services. After the conference, the team enters the information from the cards into Microsoft Dynamics CRM.
You assign the records to the sales team so that the team can decide which products and services align with the attendees’ needs.
Which common business scenario in Microsoft Dynamics CRM does this sequence of events depict?
A. Creating contacts
B. Supporting customers
C. Lead qualification
D. Creating quotes
