You are a support technician.
You resolve an issue for a customer. You need to schedule a follow-up with the customer in three weeks, before the next payroll.
What should you do?
A. Create a case for the customer, and add it to a Queue.
B. Schedule an appointment or task from the case to follow up before the customer processes the next payroll.
C. Develop a workflow to reopen the case before the customer processes the next payroll.
D. Create a new case for the customer, and set the resolve by date before the customer processes the next payroll.
