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Conformance is how well a product and its components meet applicable standards.
According to the robust quality concept,
A. A certain percentage of defective units is acceptable.
B. Units are acceptable if their characteristics lie within an acceptable range of values.
C. The goal is for all units to be within specifications.
D. Every unit should reach a target value.
Correct Answer: D
Explanation/Reference:
Explanation:
Conformance is how well a product and its components meet applicable standards. The traditional view is that conforming products are those with characteristics that lie within an acceptable specified range of values that includes a target value. This view also regarded a certain percentage of defective nonconforming) units as acceptable. The traditional view was superseded by the zero-defects approach that sought to eliminate all nonconforming output.
An extension of this approach is the robust quality concept. Its goal is to reach the target value in every case. The reason is that hidden quality costs occur when output varies from the target even though the units are within specifications.
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