Home » IIA » IIA-CIA-Part3 » Which of the following is a characteristic of total quality management (TQM)?
Which of the following is a characteristic of total quality management (TQM)?
A. Management by objectives.
B. On-the-job training by other workers.
C. Quality by final inspection.
D. Education and self-improvement.
Correct Answer: D
Explanation/Reference:
Explanation:
TQM is the continuous pursuit of quality in every aspect of organizational activities. One of the means of achieving this is through employee training and empowerment.
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