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Under a total quality management TOM) approach:
A. Measurement occurs throughout the process, and errors are caught and corrected at the source.
B. Quality control is performed by highly trained inspectors at the end of the production process.
C. Upper management assumes the primary responsibility for the quality of the products and services.
D. A large number of suppliers are used in order to obtain the lowest possible prices.
Correct Answer: A
Explanation/Reference:
Explanation:
Total quality management emphasizes quality as a basic organizational function. TOM is the continuous pursuit of quality in every aspect of organizational activities. One of the basic tenets of TOM is doing it right the first time. Thus, errors should be caught and corrected at the source.
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