A student contacts an online instructor with news that the student’s house burned down the previous night. The instructor wants to show compassion while encouraging the student. Which of the following are appropriate responses to the student? (Select TWO).
A. Express regret that the instructor’s policy does not permit assignments to be submitted late.
B. Give the student money and/or goods to allow the student to concentrate on course assignments.
C. Listen sympathetically and wish the student luck in the rest of the course.
D. Permit the student to submit the next few assignments late.
E. Inquire about the safety of the student’s family while expressing sympathy for the student’s situation.
