An end user brings in a laptop that no longer charges. A technician troubleshoots the laptop and notices it works while the power adaptor is plugged in but shuts down as soon as it is unplugged.
Which of the following is the NEXT best step to resolve this issue?
A. Plug the laptop into another power outlet.
B. Replace the power adaptor.
C. Replace the laptop’s battery
D. Plug the laptop into a UPS.
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