A user cannot log into Cisco Jabber. The engineer troubleshooting this issue has verified that the configurations are correct on the IM&P server. Which two settings must be checked under the end user on Cisco Unified Communications Manager to resolve this issue? (Choose two)
A. Ensure that a UC Service Profile includes a valid IM & Presence profile.
B. The correct extension is selected under the primary extension.
C. The correct CSS is selected under the subscribe calling search space.
D. The user is enabled for Cisco Unified CM IM & Presence.
E. The user has "Application Client Users" role permission.
remember the question is asking about jabber not being able to log in:
check the UC Service Profile and Enable IMP
if it was asking for ‘registration’ of the CSF (jabber softphone): this would be the Primary extension. i tested this in my lab; i could log in to jabber but it did not register with CUCM (aka softphone registration) without Primary extension.
From Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide
On CUCM, verify that the user is enabled for presence and that the correct service
profile is selected.
So A & D
Sorry Guys it’s A and D. Got this info from the book
On CUCM, verify that the user is enabled for presence and that the correct service
profile is selected.
If it needs to be check under the End User on CUCM. I believe to check A, you have to go to User Settings then service Profile.
I meant B and E
If it needs to be check under the End User on CUCM. I believe to check A, you have to go to User Settings then service Profile.
So could this be B and C?
Dave, is there a ref URL?
A. Ensure that a UC Service Profile includes a valid IM & Presence profile.
D. The user is enabled for Cisco Unified CM IM & Presence