Which two transfer types are used by Cisco Unity Connection to process more calls quickly? (Choose two.)
A. No Holding Transfer
B. Release to VPIM
C. Supervise Transfer
D. Release to Switch
E. Say Good-Bye
Which two transfer types are used by Cisco Unity Connection to process more calls quickly?
Correct –> C & D
Select how Unity Connection transfers calls. Use this setting with caution and only if you understand its implications on the phone and voice messaging systems.
Release to Switch—Unity Connection puts the caller on hold, dials the extension, and releases the call to the phone system. When the line is busy or is not answered, the phone system—not Unity Connection—forwards the call to the user or handler greeting. This transfer type allows Unity Connection to process incoming calls more quickly. Use Release to Switch only when call forwarding is enabled on the phone system.
Supervise Transfer—Unity Connection acts as a receptionist, handling the transfer. If the line is busy or the call is not answered, Unity Connection—not the phone system—forwards the call to the user or handler greeting. You can use supervised transfer whether or not the phone system forwards calls.
The Transfer Type option is unavailable when Transfer Incoming Calls is set to the My Personal Greeting option.
Transfer options apply only to indirect calls; they do not apply when an unidentified caller or another user dials a user extension directly.