A staff member contacts the help desk because the staff member’s device is currently experiencing the following symptoms:
Long delays when launching applications
Timeout errors when loading some websites
Errors when attempting to open local Word documents and photo files
Pop-up messages in the task bar stating that antivirus is out-of-date
VPN connection that keeps timing out, causing the device to lose connectivity
Which of the following BEST describes the root cause of these symptoms?
A. The user has disabled the antivirus software on the device, and the hostchecker for the VPN is preventing access.
B. The device is infected with crypto-malware, and the files on the device are being encrypted.
C. The proxy server for accessing websites has a rootkit installed, and this is causing connectivity issues.
D. A patch has been incorrectly applied to the device and is causing issues with the wireless adapter on the device.
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You shoulda stopped at “I’m an IT help desk tech” or “*and cant get to your stuff”.
They did not say how long this issue had been occurring, so it could still be present, which would hinder the Applications from loading within a correct timeframe.
Errors when opening applications, no anti-virus? Gotta be malware/crypto, using your resources and locking your files. And some other stuff
I’m an IT help desk tech had a user with nearly identical symptoms like last week. Technically the answer could be B, but the much much more likely answer is A or something similar. 9 times out of 10 if you’re working with a VPN and get to your stuff, you’re just not connected, man.
*and cant get to your stuff