In which case would a problem be logged?
A. When the causes identified but not resolved
B. After a workaround is identified and documented
C. When a user reports an unplanned service interruption
D. After analysis or error information from a supplier
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D
Problem identification activities identify and log problems, this can include performing trend analysis of incident records.
So according to the first phase of the problem management phases, answer A is correct.
Answer is D. One of the steps in problem identification is analyzing information received from suppliers and partners.
A defines a known error
B defines a workaround
C defines an incident