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Which TWO are important aspects of the ‘service request management’ practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals
A. 1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4
Correct Answer: D
Explanation/Reference:
Reference: https://www.bmc.com/blogs/itil-service-request-management/
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