Which dimension includes the knowledge needed for the management of services?
A. Organizations and people
B. Value streams and processes
C. Information and technology
D. Partners and suppliers
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Dimension: Information and Technology.
Description: Includes the information and knowledge used to deliver services, and the information and technologies used to manage all aspects of the service value system.
The answer is C.
“When applied to the SVS, the information and technology dimension includes the knowledge and information necessary for the management of services, as well as the technologies required.”
Source: https://worldofagile.com/blog/four-dimensions-of-service-management-in-itil4/#:~:text=When%20applied%20to%20the%20SVS,well%20as%20the%20technologies%20required.
C is correct
The knowledge needed for the management of the services comes people. Note that question did not mention knowledge systems or available technology, just knowledge.