Home » ITIL » ITILFND V4 » Which statement about the ‘incident management’ practice is CORRECT?
Which statement about the ‘incident management’ practice is CORRECT?
A. It identifies the cause of major incidents.
B. It authorizes changes to resolve incidents.
C. It maintains detailed procedures for diagnosing incidents.
D. It resolves the highest impact incidents first.
Correct Answer: D
Explanation/Reference:
Reference: https://www.bmc.com/blogs/itil-incident-management/
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