Which guiding principle says that services and processes should NOT provide a solution for every exception?
A. Keep it simple and practical
B. Think and work holistically
C. Optimize and automate
D. Collaborate and promote visibility
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A
“Always use the minimum number of steps to accomplish an objective. Outcome-based thinking should be used to produce practical solutions that deliver valuable outcomes. If a process, service, action or metric fails to provide value or produce a useful outcome, then eliminate it. Trying to provide a solution for every exception will often lead to over-complication. Instead, rules should be designed that can be used to handle exceptions generally.”
… read the article on bmc again, it actually is A. 🙂
A
Keep it simple and practical
Trying to provide a solution for every exception will often lead to over-complication. Instead, rules should be designed that can be used to handle exceptions generally.
B. is the answer.
“Always use the minimum number of steps to accomplish an objective. Outcome-based thinking should be used to produce practical solutions that deliver valuable outcomes. If a process, service, action or metric fails to provide value or produce a useful outcome, then eliminate it. Trying to provide a solution for every exception will often lead to over-complication. Instead, rules should be designed that can be used to handle exceptions generally.”
https://www.bmc.com/blogs/itil-guiding-principles/