Home » ITIL » ITILFND V4 » Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?
Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?
A. Service-based SLA view
B. Wholesale customer view
C. Retail customer view
D. Supporting services view
Correct Answer: D
Explanation/Reference:
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I believe this question is ITILv3
yes, D seems right.
https://advisera.com/20000academy/blog/2014/05/27/itil-customer-facing-vs-supporting-services/