Which is NOT a component of the service value system?
A. The service value chain
B. Opportunity and demand
C. Continual improvement
D. Governance
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The ITIL SVS includes the following components:
Guiding principles Recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
Governance The means by which an organization is directed and controlled.
Service value chain A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization.
Practices Sets of organizational resources designed for performing work or accomplishing an objective.
Continual improvement A recurring organizational activity performed at all levels to ensure that an organization’s performance continually meets stakeholders’ expectations. ITIL 4 supports continual improvement with the ITIL continual improvement model.