Which is a result of applying the guiding principle ‘progress iteratively with feedback’?
A. The ability to discover and respond to failure earlier
B. Standardization of practices and services
C. Understanding the customer’s perception of value
D. Understanding the current state and identifying what can be reused
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A:
4.3.3.2 Iteration and feedback together
Working in a timeboxed, iterative manner with feedback loops embedded
into the process allows for:
– greater flexibility
– faster responses to customer and business needs
– the ability to discover and respond to failure earlier
– an overall improvement in quality.
The correct answer should be A.
The correction answer is A.
C. is for ‘Focus on Value’.
Think C is correct according to “Quoted text from s ITIL® Foundation (ITIL® 4 edition), 2019.”
feedback is actively collected and processed along the value chain. A good feedback mechanism
facilitate understanding of:
– End-user and customer perception of the value created
– Efficiency and effectiveness of value chain activities
– Effectiveness of service governance and management controls
– Interfaces between the organization and its partners and suppliers
– Demand for products and services”
And
The principle “Progress Iteratively With Feedback” focuses on avoiding everything in a go and gathering timely feedback. … Getting the feedback before, throughout, and after each iteration ensures everything is progressing as per the expectations, and the focus is on value.