Home » ITIL » ITILFND V4 » Which statement about outcomes is CORRECT?
Which statement about outcomes is CORRECT?
A. They are deliverables provided to service consumers.
B. They allow service consumers to achieve a desired result.
C. They provide products to service providers based on outputs.
D. The co-create value for service providers by reducing costs and risks.
Correct Answer: B
Explanation/Reference:
Explanation:
Reference: https://www.axelos.com/news/blogs/february-2015/difference-between-outputs-and-outcomes-in-itsm
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