Which statement about problems is CORRECT?
A. Problems are not related to incidents.
B. Problems must be resolved quickly in order to restore normal business activity.
C. Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.
D. Problem prioritization involves risk assessment.
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D. Problems will be prioritized based on the risk they pose in terms of probability and impact to services.
D is correct
B is main focus of incident management. I think D is more sutiable.
“Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and service management”.
https://www.bmc.com/blogs/itil-problem-management/